E-Commerce Driving Transformation in Retail
- Retail companies
must go digital - 62%
Customers expect personalized offers fit for purchase behavior
- 81%
Customers search online before committing to a purchase
- #1
Customer experience improvement is retailer priority No.1 (over product and price)
HOT TRENDS
Forcing retailers
to innovate in 2020Social networks drive significant online revenues for retailers. Over 60% of Instagram users use the platform to find and purchase products. TikTok is next.
Augmented and virtual
reality enables new customer experiences like trying products own. ARKit-based apps are used by IKEA and Amazon.Enhanced customer experiences
and cohesive recommendations
will be provided thru apps
enabled with ML, analytics and
computer visionVoice commerce will emerge
where buyers will no longer type,
but speak their purchases.
7-Eleven is already piloting voice
ordering systems.Modernizing back ends: From
IoT sensors to track supply
chains to microservices
architecture, legacy systems are
no longer cutting it.
E-Commerce Driving Transformation in Retail
- ECOMMERCE PLATFORMS
- Platforms using latest
tech - Online and mobile
accessibility
- Low-Code and no-code
solutions for internal
teams
- Platforms using latest
- CUSTOMER EXPERIENCE
- Personalized
experiences - Customer data
management
- Accessibility &
real-time response
- Personalized
- PAYMENT SOLUTIONS
- Native payment solutions for social platforms
- Smooth check-out and POS systems
- SUPPLY CHAIN MANAGEMENT
- Inventory Solutions
- Fleet management
- Back-end automation
- Time-to-delivery improvement
- ANALYTICS & NEW TECH
- Recommendation Engines
- Voice-enabled solutions
- AIML Driven Systems
- LEGACY TRANSFORMATION
- Headless CMS development
- Microservices solutions to replace legacy systems
E-Commerce Driving Transformation in Retail
For the Enterprise - Reduced maintenance Costs
- Better Customers Satisfaction
- Attract new customers with new shopping experiences
- Cater to specific consumer interests
For the Customer - More convenient purchases
- Less time spent on menial tasks
- More personalized recommendations
- More meaningful purchases and experiences
- Key digital transformation steps
- 01.
Assess the current state of digital across your organization
- 02.
Define your digital transformation objectives
- 03.
Outline digital transformation roadmap
- 04.
Choose your technologies
- 05.
Establish software partnership
- 06.
Empower and educate your staff
Embark on your Digital Experience journey and explore the benefits of our customized solutions, contact us.
30 Years of Evolution in E-commerce
- 1995
- Only biggest brands have online presence
- 2000
- First online stores opened up
- Transforming back-end to digital and internet-accessible systems
- 2005
- Pricing optimization
- Manage data to interpret customer demand
- Enhance supply chain collaborations
- Product localization
- 2010
- Social Media contributes to ecommerce growth, especially Instagram and Snapchat
- Online deals & “shopping” holidays
- 2015
- Security & privacy became front-and-center
- Consumers increasingly expecting digital sophistication
- Data used for CX
- Online marketplaces
- 2020
- Online becomes king with COVID shut-downs
- Need for fast and responsive mobile and edge solutions
- 2025
- Complete migration to digital for existing retailers
- Personalization and CX key
- Flexible infrastructures and real-time data
Intetics has proudly supported retail & e-commerce
industry leaders on their transformation journeys:
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