E-Commerce Driving Transformation in Retail

  • Retail companies
    must go digital
  • 62%

    Customers expect personalized offers fit for purchase behavior

  • 81%

    Customers search online before committing to a purchase

  • 81%

    Customer experience improvement is retailer priority No.1 (over product and price)

Digital is the new brick-and-mortar. And everyone is noticing.
  • HOT TRENDS

    Forcing retailers
    to innovate in 2020

  • Social networks drive significant online revenues for retailers. Over 60% of Instagram users use the platform to find and purchase products. TikTok is next.

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  • Augmented and virtual
    reality
    enables new customer experiences like trying products own. ARKit-based apps are used by IKEA and Amazon.

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  • Enhanced customer experiences
    and cohesive recommendations
    will be provided thru apps
    enabled with ML, analytics and
    computer vision

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  • Voice commerce will emerge
    where buyers will no longer type,
    but speak their purchases.
    7-Eleven is already piloting voice
    ordering systems.

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  • Modernizing back ends: From
    IoT sensors to track supply
    chains to microservices
    architecture, legacy systems are
    no longer cutting it.

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E-Commerce Solutions for Retail Industry

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      ECOMMERCE PLATFORMS
      • Platforms using latest
        tech
      • Online and mobile
        accessibility
      • Low-Code and no-code
        solutions for internal
        teams
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      CUSTOMER EXPERIENCE
      • Personalized
        experiences
      • Customer data
        management
      • Accessibility &
        real-time response
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      AR/VR & HUMAN AUGMENTATION
      • Native payment solutions for social platforms
      • Smooth check-out and POS systems
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      IoMT & WEARABLES
      • Inventory Solutions
      • Fleet management
      • Back-end automation
      • Time-to-delivery improvement
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      ANALYTICS & NEW TECH
      • Recommendation Engines
      • Voice-enabled solutions
      • AIML Driven Systems
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      LEGACY TRANSFORMATION
      • Headless CMS development
      • Microservices solutions to replace legacy systems

Benefits of Digital Solutions for Retail&E-Commerce

All Benefits
item icon For the Enterprise  
  • Reduced maintenance Costs
  • Better Customers Satisfaction
  • Attract new customers with new shopping experiences
  • Cater to specific consumer interests
item icon For the Customer  
  • More convenient purchases
  • Less time spent on menial tasks
  • More personalized recommendations
  • More meaningful purchases and experiences
  • Key digital transformation steps
  • 01.

    Assess the current state of digital across your organization

  • 02.

    Define your digital transformation objectives

  • 03.

    Outline digital transformation roadmap

  • 04.

    Choose your technologies

  • 05.

    Establish software partnership

  • 06.

    Empower and educate your staff

Embark on your Digital Experience journey and explore the benefits of our customized solutions, contact us.

30 Years of Evolution in E-commerce

  • camera icon
    1995
    • Only biggest brands have online presence
  • 2000
    • First online stores opened up
    • Transforming back-end to digital and internet-accessible systems
  • 2005
    • Pricing optimization
    • Manage data to interpret customer demand
    • Enhance supply chain collaborations
    • Product localization
  • 2010
    • Social Media contributes to ecommerce growth, especially Instagram and Snapchat
    • Online deals & “shopping” holidays
  • 2015
    • Security & privacy became front-and-center
    • Consumers increasingly expecting digital sophistication
    • Data used for CX
    • Online marketplaces
  • 2020
    • Online becomes king with COVID shut-downs
    • Need for fast and responsive mobile and edge solutions
  • 2025
    • Complete migration to digital for existing retailers
    • Personalization and CX key
    • Flexible infrastructures and real-time data

Intetics has proudly supported retail & e-commerce
industry leaders on their transformation journeys:

  • logo_ikea
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