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Potential losses due to
operational inefficiencies
for banks globally thru 2024
Less branch use per
customer by going digital
Of customers will be
unlikely to use a branch
after COVID
of digitalization
in the Finance & POS Systems 2021+
User-first, omnichannel
approach necessary to reach
customers where and when they
are
Advanced computing such as
quantum computing will help
analyze large unstructured data
sets
Digital collaboration will drive
new ways to work internally and
externally
AI & Automation
will become vital for banks to
remain relevant
Digital & analytics will continue
to transform bank, improve
decision making and customer
experience
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