On May 11, Boris Kontsevoi, Intetics CEO and President, delivered a presentation, ‘How to Boost and Turn Conversational AI Into Business Success’ at the stage of the 4th Middle East Enterprise AI & Analytics Summit.
Executives and experts gathered in Riyadh, Saudi Arabia, to discuss the applied AI and data analytics strategies to accelerate innovation across organizations.
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Explore the pointers to business success and conversational intelligence use cases.
Conversational AI is a highly lucrative technology for enterprises, providing vast opportunities to become more profitable. While an AI chatbot is the most popular form of conversational AI, there are still many other use cases for enterprises across industries:
- Healthcare: AI-powered virtual assistants serve patients by providing personalized medical advice, scheduling appointments, and answering common health-related questions. On top of that, AI systems can help healthcare providers make informed decisions about patient care and treatment plans.
- E-commerce: E-commerce platforms can leverage AI to enhance customer experiences through virtual shopping assistants, payment processing, personalized recommendations, real-time customer support, etc.
- Education: Intelligent virtual assistants bring personalized tutoring, interactive learning experiences, instant feedback, and improved communication, revolutionizing the way students learn.
- Financial services: Financial institutions can employ conversational AI to automate tasks like account inquiries, bill payments, and financial planning advice, thus enhancing risk management, fraud detection, and personalized customer service.
No matter what industry you work in, conversational AI can be integrated into various platforms, such as messaging apps and voice assistants, making it accessible to users. It allows companies to automate customer service, personalize communications, and collect valuable data for further analysis and decision-making. During the presentation, Boris shared how you can unlock the potential of digital assistants’ software development and implementation projects.
Related material: Conversational AI. The New Era of Human-Like Automated Communication [White Paper]
Want to achieve higher ROI, digital maturity, and always stay competitive? Let’s talk and create a mature conversational AI adoption strategy custom-tailored to your unique business goals.
