Intetics conducts continuos support of operational database (ODB) that manages the customer loyalty program of world’s largest furniture retailer. The ODB system also synchronizes data with the retailer’s central IT and Marketing databases on daily and weekly basis.
The system Intetics supports consists of several major components:
Furniture retailer’s custom coworker web application, designed for managing customer profile data. This application is used to issue new and replace lost loyalty cards and schedule Business Process Jobs.
Business Process Jobs that serve various marketing purposes. This includes several customer data reports, unsubscribe e-mail services using country-specific providers, registration statistics, and customer Card & Welcome Pack supply.
Data providers that are supplied by a marketing partner. This includes Kiosk solutions and web applications (depends on the country). ODB is developed and supported by Intetics team using proved & reliable open source technologies. Intetics now successfully provides services to the markets of 8 countries managing more than 5 million customer records. In short- and middle-term perspective the system will be expanded to more countries in which the retailer runs their business.
The project involves entry and processing of auto-related data which is then used as content for the client’s online information systems (Electronic Information Guides). We have designed a set of tools that extract information from various text and graphic sources and bring it to a unified format in the database. The information is presented in the way allowing its further transformation into the format displayed to end-users. Intetics’ implementations allow us to process vast amounts of information in short spaces of time while avoiding human-factor errors due to process automation. This is a technology-intensive back-end project which helps to optimize the production cycle of the client’s company.
A packaged web-based application was bought by the Client’s company to track performance in their insurance business, but it lacked the required functionality and flexibility in data analysis and reporting. Intetics designed a flexible reporting framework and integrated it into the system. Based on it, custom reports were created for various business scenarios. Most of them have enhanced filtering features, functionality for exporting to different formats like Excel/PDF/HTML/etc., and impressive UI design.
Clipping Pals is a graphic processing service providing handmade clipping paths which help to isolate images from their backgrounds. Users sign in to the automatic order processing system, upload their scans, gifs, jpegs and illustrations and submit an order for removing certain parts of the image data. The material undergoes handmade processing and the necessary parts are isolated from their background.
Editorial Control System (ECS) is a web-based internal business process application for content and information base management. Intetics localized it, and also performed its internationalization by developing a text extracting tool to separate UI elements (resources) from source code. To increase the speed of finding and extracting “hard-coded” strings from source code, String Extraction Tool was created. After the extraction process, all hard-coded strings are replaced with function calls to the Resource Manager module that returns strings for the current locale.
The Client has developed a stereolithography restorative device that utilizes software for creating three-dimensional models of teeth. The software employs the binary STL file format, and its drawback is the large size of files containing information about an object. To solve this problem, Intetics has created an STL compression algorithm which works as a dynamic link library to be used with external applications. Two compression modes are available: lossy mode allowing for the posterization of triangle coordinates, and lossless mode providing precise data storage and decompression.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.