30 Years of Evolving Insurance Solutions

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    1995
    • Insurance goes online
    • Workflow automation enterprise systems
    • IT investments decrease costs
  • 2000
    • Extended customer offering
    • Accessible customer support
    • IT becomes main source of innovation
    • Rise of digital insurers
  • 2005
    • IT enhances products
    • New markets created with tech
    • Process innovation becomes source of advantage
    • Multichannel experiences
  • 2010
    • Adoption of IT systems increases productivity
    • Data collection & storage allow personalization
    • Focus on customer
  • 2015
    • Data analytics offer insights into customer behavior
    • IoT enables targeted risk assessment
    • Focus on DTC and self-service
  • 2020
    • COVID accelerates digital transformation
    • Remote productivity and digital workforce vital for survival
  • 2025
    • IT key part of competitive advantage
    • Automation & data mngmnt key to success
    • Laggards will lose substantially in the market
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