Using an impressive number of direction-related terminologies, the outsourcing industry has developed an exhaustive lexicon of business models and service offerings. The flexible and often overlapping business models aim at improving business efficiency and eliminating the risks associated with the outsourcing process, though unsurprisingly not all models are as successful as others. The question of how to limit the risks of outsourcing is at the very core of the industry. In fact, risk mitigation is what often determines whether to in-source or out-source.

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