Why having a chatbot is essential for your business?
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Simpler, intuitive and more engaging user experience
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Attracting interface and friendly language with personal attitude
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Automating any routine and repetitive tasks
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Easy to use with smartphone or tablet
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Creative way to upsell
Apply Machines to Real Cases as Our Clients Did
- Simple Menu / Button-Based Chatbots
is a basic type of chatbots can present decision tree hierarchies in the form of buttons. These chatbots require the user to make several selections to dig deeper towards the ultimate answer.
- Contextual Chatbots
utilize ML and AI to remember conversations with specific users to learn and grow over time. Unlike keyword recognition-based chatbots, contextual chatbots are smart enough to self-improve based on what users are asking for and how they are asking it.
- Keyword Recognition-Based Chatbots
can find trigger words and respond appropriately. These chatbots utilize customizable keywords and AI to determine how to serve an appropriate response to the user.
- Voice Enabled Chatbots / Voice Assistants
can create personalized experience for the users. These chatbots accept user inputs through voice and act upon user request. We also can create voice-activated chatbot by using text-to-speech (TTS) and voice recognition APIs. Often using for inbound/ outbound phone calls.
Key Features
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Text or voice
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Multilingual
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Web, in-app, mail, mobile or landline phone
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Scripted or AI-based
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Prebuilt NLP platforms, open-source or custom ML solutions
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Corporate messengers or new channels
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Transfer to human
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BI, people analytics
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Scheduling
Full Cycle of Chatbot Development
We provide full cycle of Chatbot development started from requirements discovery, UX establishment, persona creation to software development, maintenance and support.
- 1. Requirements and Specifications
- 2. Architecture and ENV. setup
- 3. Development and Testing
- 4. User testing
- 5. Publish
- 6. Monitoring and Analyze
- 2a. UX, conversation design, concept persona