Video Server and HelpDesk Integration Improved IoT Security, Resulting in a Twofold Increase in Response Speed
A startup company that offers IoT solutions for tracking and securing assets, primarily serving sectors like logistics, manufacturing, and transportation.
The Client’s workflow struggled with inefficient alert management due to a lack of seamless integration between the video alert system and the operational management platform. This caused delays and overwhelmed HelpDesk with excessive notifications from multiple video sources, making it difficult to prioritize critical incidents.
The serverless architecture minimized infrastructure costs while providing the ability to scale seamlessly as alert volumes grew.
HelpDesk operators gained instant access to alerts, reducing response times and enabling quicker resolution of incidents.
A detailed alert history facilitated more effective incident reviews, audits, and compliance reporting, promoting enhanced accountability and transparency.
