Let’s Talk Conversational AI (CAI) –
is a human-machine
communication interface
that combines natural
language processing,
AI/ML, and certain set
of rules to understand
and respond to human
speech in a personalized
and seamless manner.
CAI
HM Interface
(Business or
Customer App)
CAI
Engine
Internal
Data
Sources
According to Deloitte report on Conversational AI, 04/2023, 50% of the customers would immediately proceed with a CAI bot, while 90% of them would use Conversation AI when they have to wait.
Unhappy customers cost businesses USD 537 trillion each year while business inefficiency losses remain uncalculated…
CAI can handle the mess by enabling:
Unparalleled
Experience
24/7
Availability
Faster
Response
Rate
Human
Errors
Reduction
Massive
Time Spent
Reduction
Efficiency
Operational
Cost
Reduction
Increased
Productivity
Revenue
Growth
Strategic
Focus
No Routine
Improved
Decision-
Making
By combining CAI and Generative AI (e.g. ChatGPT by OpenAI), enterprises can elevate the customers’ experience with drastic cost savings and a personalized approach.
| Aspect | Conversational AI | Generative AI |
|---|---|---|
| Focus | Creating human-like interactions and conversations | Generating creative and original content |
| Application | Chatbots, virtual assistants, customer support | Text, image, music generation, creative applications |
| NLU | Understands natural language input | Learns patterns to generate new content |
| Context Managment | Maintains context for coherent conversations | Generates content based on learned patterns |
| Response Generation | Provides contextually relevant responses | Produces creative outputs based on training data |
| User Interaction | Engages users in dynamic and interactive dialogues | Generates content without direct copying |
| Creativity | Focuses on relevant responses | Demonstrates creativity in content generation |
| Diversity | Tailors responses to user input | Generates a wide range of outputs |
| Use Cases | Customer support, virtual assistants, chatbots | Art generation, text completion, creative writing |
Conversational AI addresses 3 major areas for driving innovation:
Record Management
Task Management
Auto Scheduling
Email Filtering
Fast Onboarding & Training
General Guidance
Easy Navigation
Report Generation
Advanced Analytics
Smart Recommendations
Product / Service Guidance
Service / Product Recommendations
Smart Comparison
Robust Sales Funnel
HelpDesk Automation
3d Party CAI
Faster Implementation
Lower Development Cost
Less Secure
Limited Customization Ability
Limited Data Protection
Integration Rigidity
Pay per Usage
Best for quick prototyping
Custom CAI
Enhanced Data Security & Compliance
Unlimited Customization
Flexible Integrations
Infrastructure Costs Only
Longer Implementation
Higher Development Cost
Best for Enterprises driving sustainable innovation strategy
Record Management
Task Management
Auto Scheduling
Email Filtering
Fast Onboarding & Training
Up to 25% of cost reduction
and 30% productivity growth!
General Guidance
Easy Navigation
Report Generation
Advanced Analytics
Smart Recommendations
Up to 95% of information accuracy!
Product / Service Guidance
Service / Product Recommendations
Smart Comparison
Robust Sales Funnel
HelpDesk Automation
Up to 50%
customer satisfaction rate increase!
Intetics is honored to offer a unique integration of your Conversational AI with the Looker Studio
for 360-degree overview of the customer interaction and AI performance!
Examples of web metrics key:
Pay per Usage
Rapid Prototyping
with 3d party software
Apps Integration
Using 3d party to connect internal sources
for smart model re-learning
Data Enrichment
Integrate an open-source or pre-learned CAI/GenAI
engine with internal apps to train on your specific data
Data Training
Custom CAI/GenAI mode development
with enhanced data security
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