E-Commerce Driving Transformation in Retail
-
Retail companies
must go digital -
62%
Customers expect personalized offers fit for purchase behavior
-
81%
Customers search online before committing to a purchase
-
#1
Customer experience improvement is retailer priority No.1 (over product and price)
-
HOT TRENDS
Forcing retailers
to innovate in 2020 -
Social networks drive significant online revenues for retailers. Over 60% of Instagram users use the platform to find and purchase products. TikTok is next.
-
Augmented and virtual
reality enables new customer experiences like trying products own. ARKit-based apps are used by IKEA and Amazon. -
Enhanced customer experiences
and cohesive recommendations
will be provided thru apps
enabled with ML, analytics and
computer vision -
Voice commerce will emerge
where buyers will no longer type,
but speak their purchases.
7-Eleven is already piloting voice
ordering systems. -
Modernizing back ends: From
IoT sensors to track supply
chains to microservices
architecture, legacy systems are
no longer cutting it.
E-Commerce Driving Transformation in Retail
-
ECOMMERCE PLATFORMS
- Platforms using latest
tech - Online and mobile
accessibility
- Low-Code and no-code
solutions for internal
teams
- Platforms using latest
-
CUSTOMER EXPERIENCE
- Personalized
experiences - Customer data
management
- Accessibility &
real-time response
- Personalized
-
PAYMENT SOLUTIONS
- Native payment solutions for social platforms
- Smooth check-out and POS systems
-
SUPPLY CHAIN MANAGEMENT
- Inventory Solutions
- Fleet management
- Back-end automation
- Time-to-delivery improvement
-
ANALYTICS & NEW TECH
- Recommendation Engines
- Voice-enabled solutions
- AIML Driven Systems
-
LEGACY TRANSFORMATION
- Headless CMS development
- Microservices solutions to replace legacy systems
E-Commerce Driving Transformation in Retail
For the Enterprise
- Reduced maintenance Costs
- Better Customers Satisfaction
- Attract new customers with new shopping experiences
- Cater to specific consumer interests
For the Customer
- More convenient purchases
- Less time spent on menial tasks
- More personalized recommendations
- More meaningful purchases and experiences
- Key digital transformation steps
-
01.
Assess the current state of digital across your organization
-
02.
Define your digital transformation objectives
-
03.
Outline digital transformation roadmap
-
04.
Choose your technologies
-
05.
Establish software partnership
-
06.
Empower and educate your staff
Embark on your Digital Experience journey and explore the benefits of our customized solutions, contact us.
30 Years of Evolution in E-commerce
-
1995
- Only biggest brands have online presence
-
2000
- First online stores opened up
- Transforming back-end to digital and internet-accessible systems
-
2005
- Pricing optimization
- Manage data to interpret customer demand
- Enhance supply chain collaborations
- Product localization
-
2010
- Social Media contributes to ecommerce growth, especially Instagram and Snapchat
- Online deals & “shopping” holidays
-
2015
- Security & privacy became front-and-center
- Consumers increasingly expecting digital sophistication
- Data used for CX
- Online marketplaces
-
2020
- Online becomes king with COVID shut-downs
- Need for fast and responsive mobile and edge solutions
-
2025
- Complete migration to digital for existing retailers
- Personalization and CX key
- Flexible infrastructures and real-time data
Intetics has proudly supported retail & e-commerce
industry leaders on their transformation journeys:
