Case Study

Digital Ecosystem for an International Seller Resulted in an Improved Customer Experience and Revenue Growth title image

Digital Ecosystem for an International Seller Resulted in an Improved Customer Experience and Revenue Growth Case Studies, 11 - intetics.com
Client

Brava LLC is an American company specializing in a self-titled product, a proprietary non-surgical cosmetic body shaping system. Brava sells the shaping system worldwide.

Challenge

  • Optimized business processes and customer support integrated into a digital ecosystem with user data tracking, a website with B2B & B2C components, and CMS.

Benefits and Results

  • Brava LLC increased customer satisfaction, which resulted in revenue growth.

  • Customers can easily view their progress, source product info, reach customer support via the AskBrava™ helpdesk.

  • The project and marketing efforts achieved impressive commercial success: 450K website visitors annually, 12K+ BRAVA system units sold, 7 offices worldwide.

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