Web System Improves Customers’ Satisfaction by 30%, Resolving 94% of Complaints Without Escalation
The Client’s digital platforms improve the outcome of controversial situations for consumers, businesses, and intermediaries.
To build an easy-to-use web-based platform with the functionality of an independent problem resolution service that efficiently manages complaints and improves customer service.
The solution helps businesses build customer trust and improves outcomes for everyone.
A personal case file for each issue allows managing everything from one place.
The Client company founder & CEO was awarded Social Enterprise Entrepreneur in 2018.
The initial version was released in 9 months and cooperation lasts already 6 years.