Digital Ecosystem for an International Seller Resulted in an Improved Customer Experience and Revenue Growth title image

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Client

Brava LLC is an American company specializing in a self-titled product, a proprietary non-surgical cosmetic body shaping system. Brava sells the shaping system worldwide.

Challenge
  • Optimized business processes and customer support integrated into a digital ecosystem with user data tracking, a website with B2B & B2C components, and CMS.

Benefits and Results
  • Brava LLC increased customer satisfaction, which resulted in revenue growth.

  • Customers can easily view their progress, source product info, reach customer support via the AskBrava™ helpdesk.

  • The project and marketing efforts achieved impressive commercial success: 450K website visitors annually, 12K+ BRAVA system units sold, 7 offices worldwide.