Development and Support of a CRM System for a Wi-Fi Provider With 10M Monthly Users
With 45,000 Wi-Fi access points and 10 million monthly users, the Client runs Europe's largest public Wi-Fi network for hotel chains, health institutions, restaurants, and retail businesses.
To develop and support a custom CRM system to manage leads, customers, and hardware devices.
The Client’s team uses the CRM system daily to serve their customers across 19,000+ locations.
Remote hardware management and monitoring allowed the Client to reduce the field operation costs.
Automated processing of helpdesk tickets reduced the support department costs.
The cooperation has been ongoing for 15 years.