Case Study
Development and Support of a CRM System for a Wi-Fi Provider with 10M Monthly Users
Client
ChallengeWith 45,000 Wi-Fi access points and 10 million monthly users, the Client runs Europe's largest public Wi-Fi network for hotel chains, health institutions, restaurants, and retail businesses.
The Client needed to develop and support a CRM system to manage leads, customers, and hardware devices.
Benefits and Results
The Client’s team uses the CRM system daily to serve their customers across 19,000+ locations.
Remote hardware management and monitoring allowed the Client to reduce the field operation costs.
Automated processing of helpdesk tickets reduced the support department costs.
