Perform Billing Operations In 3 Clicks With Thoughtful Automation Platform​

Perform Billing Operations In 3 Clicks With Thoughtful Automation Platform​

Quick Facts

> 10 times reduced human engagement

> 4 times increased process speed

500+ successful executions in first month

Objective

To create a web-based automation platform and related automated processes (bots) for performing billing tasks in the Central Reach system.

Challenge

Intetics’s client, a US-based startup “Thoughtful Automation”, needed to develop its own automation platform, which would allow launching bots in systems like SAP and Central Reach.

The automation platform should include a web application that would allow launching automated processes, transferring input parameters for the execution process, tracking the current process status in real-time, notify in case of exceptions, and store the information in the log journal.

Also, the Client needed the bot for performing billing operations in the Central Rich system. The bot should be resistant to errors and exceptions and increase employee work efficiency.

The client chose Intetics as a company with great experience, certified developers and a large base of own know-how in the intelligent automation technology sector.

Solution

Based on the analysis of the requirements, specifications, business needs, and market, the Intetics team suggested the Client configure the bots with AWS Cloud infrastructure and develop some of them using the UiPath automation platform. By applying these technologies, the Client managed to achieve several milestones.

#1 Decreased employee effort
Before automation, the Client’s billing department had to spend 10-15 min for each transaction. Now it takes 1 min and requires only entering the Client ID value and dates on the Thoughtful Automation web platform.

#2 Verification and confirmation of information by means of phone calls
The team implemented automation to improve data processing and speed it up. Automation was used both during the pilot stage and the production period.

#3 Advanced exception handling
If any unexpected exceptions will occur during process executing, the custom retry mechanism will be started for completing the unfinished steps. This feature allows to avoid random exceptions like network connection issues or Central Reach internal errors.

#4 Intuitive UI
There is no need to provide complex user trainings. Bots’ UI is simple to use and can provide user with all the required information.
ors.

#5 Scalability
Thoughtful Automation platform is very flexible for adding new bots.
The current bot’s logic can be changed very fast without involving significant development resources with the help of custom architecture.

Intetics has been pivotal in getting Thoughtful Automation off the ground. Without their expertise, we would not have been able to launch our MVP for our first customer. Excellent RPA engineers and great to work with!

Benefits and Results

  • The solution was developed, tested and pushed to production in less than 1 month.
  • TClient was very satisfied about solution quality and following support strategy.
  • The client has reduced its billing department costs by 9 times.
  • Thoughtful Automation team was also provided with a demo video for marketing purposes.

Case Study

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