- Healthcare
- Information Technology
- Retail
- Robotic Process Automation (RPA)
- E-learning & Education
- Publishing
- Automotive & Logistics
- Industry 4.0: Robotics & IoT
- Manufacturing
- Media & Entertainment
- Human Relations
- Finance & Insurance
- Telecom
- Travel & Hospitality
Travel & Hospitality
Re-imagining the travel experience
The experience we’ve gained on industry projects help us to re-imagine customer expectations. We employ top-notch technologies to find the solutions for some of the industry’s most complex challenges. With Intetics products and applications, our clients bring customer service to a new level. Projects include:
- CRM system enhancement
- SMARTTRIP™ flight booking system
- E-commerce products
- Software enhancements
The client has an internal system called GANAG CRM, intended to manage the customer database, hotels, business partners, and hardware equipment, monitor the status of the hardware availability and operability, track the service usage, generate bills, and invoice customers. They decided to transfer the system development and maintenance to Intetics in order to increase its quality and availability, and speed up the development of new functionality answering the changes in business processes and requirements. Intetics suggested and implemented procedures of change request management, bug tracking and project collaboration solutions which allowed better control over the development process and made it possible to satisfy budget tracking requirements.
The SmartTrip™ system enables corporate travel agents and travellers to book flights by indicating search parameters and getting cumulative results from multiple Web sources. Users can reach an external page with selected flights directly from the SmartTrip search results page. The system allows for airport selection: the user types the name of a city, and SmartTrip displays all airports in the area. Flights found by different search engines are arranged in groups to let the user compare prices on the same flight.
A leading mapping company needed help creating an efficient call center structure to continuously verify and update data entries in their existing POI database, which contained millions of location-based records. They were adding new places to their database, but lacked the sufficient language capabilities and personnel to successfully verify all new data entries coming from all over the world. They were looking for a partner with extensive languages capabilities, who had an affordable and scalable model that would allow expansion based on their business needs.
