Self-Service Portal for An International Hotel Chain Operating in 130+ countries

Self-Service-Portal-for-an-International-Hotel-Chain-Operating-in-130-Countries_preview-150
Client

A USA-based multinational company with a powerful portfolio of 30 brands and 7,000+ properties in the hospitality domain that operates, franchises, and licenses lodging.

Challenge
  • An internal startup – a self-service portal for a new type of lodging to test a new business model of delivering customer service during COVID-19. 

Benefits and Results
  • With the new self-service portal, the Client adapted to the COVID-19 limitations and created a new way to serve customers.

  • Mobile, web and desktop experiences were connected.

  • The Client increased revenue and started a new line of services for the end-users.

  • MVP phase was completed in 4 months, the first official version was delivered in 8 months.