Managed Service for Silicon Systems

Silicon Systems, UK

Silicon Systems is a Wokingham, U.K.-based company delivering leading-edge, highly supported IT solutions. Flowmation, its primary product, combines Digital Asset Management (DAM) and Project Management tools to help advertising, print and publishing firms easily organize their assets into projects that are accessible to both local and remote project participants. Flowmation was initially developed by staff in-house. However, as Silicon’s user base grew, end-user support and customer requests for more functionality increasingly began to absorb more time and effort. The current team could no longer handle the requests, and at the same time it did not seem possible to expand it quickly and at reasonable cost within the UK.
Silicon started to consider the outsourcing option and finally chose Intetics as a technology partner and its Offshore Dedicated Team (ODT) as a cooperation model for distinct advantages it provides: expert management consulting, complete process setting, project and relationship governance on Intetics’ side and full control over the offshore team given to the Client.

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Support of IKEA Family customers database

IMPAQ Co., UK

Continuos support of operational database that manages IKEA™ Family loyalty program customers. ODB system also synchronizes data with central IKEA IT and Marketing databases on daily/weekly basis.

The system consists of several major components:

• Common Data Entry Point which accepts from several hundreds to 10 thousands new customers daily depending on the marketing activity. Data is supplied via Web Services and FTP from various 3d party providers (Data Capture Houses); web applications; and via in-store Kiosk solutions.
• IKEA co-worker web application designed for managing customer profile data; issuing new and replacing lost Family Cards; scheduling Business Process Jobs.
• Business Process Jobs that serve various marketing purposes. This includes several customer data reports, unsubscribe e-mail services using country-specific provider, registration statistics, and customer Card & Welcome Pack supply.
• Data providers that are supplied by Quant Marketing™. This includes Kiosk solutions and web applications (depends on the country). ODB is developed and supported by Intetics team using proved & reliable open source technologies and now successfully provides services to the markets of 8 countries managing more than 5 million customers. In short and middle term perspective the system is planned to be expanded to more countries in which IKEA run their business.

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Solution for Newsroom Management

Xalmiento web-services, Germany

Solution is a new platform for cross-media newsroom management targeted at medium-size and large publishing houses. It helps to plan appointments, manage stories, co-ordinate staff, control beats, and streamline cross-media workflows. Thus, it makes the whole range of publishing processes less time-consuming and therefore a lot more productive. In the developed system stories and appointments can be easily assigned to employees. Every user has his/her own personal site where his/her assignments can be tracked. A simple and easy-to-use “Notes” function enables managers to inform their staff. Specific days and sections can be selected for targeted communication. Personnel – internal or external – can get access to certain sections only, thus being restricted in viewing information that is not directly related to their work. Automated email notifications are sent out to inform users about new entries or changes in existing ones.  Nowadays the service is used by about 8 companies and the number of customers continues to expand.

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ORSY Online Wholesale Store

Baer Supply Company, USA

The solution is an online wholesale store intended for customers who perform local inventory using the barcode reading technology. The application allows users to replenish supplies manually if they did not have a barcode scanner or in case of hardware failure during the automatic upload process. The application offers a shopping cart and enables users to create an individual shopping list for each shelf location within their facilities.

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Electronic Driver Logbook System

ENAiKOON, Germany

Driver logbook application is an advanced solution that makes professional fleet management, monitoring, and reporting possible. It supports ten languages and provides the following functionality: fast and efficient data retrieval / synchronization; hierarchical menu management and effective navigation; XLS / PDF report generation; email sending; role based administration control and security; high performance and load ability; debugging mechanisms with flexible trace level settings.

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