The client has an internal system called GANAG CRM, intended to manage the customer database, hotels, business partners, and hardware equipment, monitor the status of the hardware availability and operability, track the service usage, generate bills, and invoice customers. They decided to transfer the system development and maintenance to Intetics in order to increase its quality and availability, and speed up the development of new functionality answering the changes in business processes and requirements. Intetics suggested and implemented procedures of change request management, bug tracking and project collaboration solutions which allowed better control over the development process and made it possible to satisfy budget tracking requirements.
The application enables employees to compose specific drawings from the existing library of graphic elements (details). The composed schema with calculated dimensions and other parameters of the details is saved on a central server. The schema can be opened and modified by other users from different computers (including iPad). The permissions system restricts access to the schemas to corresponding work groups within the organization. A built-in scheduling system allows planning when the drawings will be used in the production department (assembly line). The system is used by vendors of the details and assembling teams to make sure the correct details arrive to the production line in time.
The application is developed in Flex and works on Windows, Mac and iPad platform with Android coming.
A web-based administration area allows uploading new graphic elements to the system, manage users and permissions. The updates are automatically downloaded and installed on client’s computers.
The application shares the same code base that significantly reduces costs of maintenance and development of new features. We estimate that choosing this set of technologies saved our customer 40-50% of development costs in comparison with developing different versions for PC, Mac and iPad. The expected maintenance savings are up to 80% in a long run when the new features are introduced and Android version is launched to production.
The solution is an online career community targeting four groups of potential community members: professionals searching for a job, leaders of career groups or networks in the community willing to leverage their expertise, representatives of companies and recruiting agencies, and coaches willing to promote their coaching practices by providing help to community members. It is a fully customized and user-friendly system which provides comprehensive career management opportunities. Professionals in transition can use it to access vast employment information resources, find and build the right career community groups, personalize job search preferences, etc. Coaches, search firms, and companies can find it useful to showcase their services. Due to flexible architecture, the system functionality can be easily extended with all necessary features.
A social networking platform for students (in particular college and university students in Europe) based in Germany. Today it is one of the largest and fastest growing European student network used by about 15,000,000 students mostly in the German-speaking countries. After a successful start in October 2005 the owners decided to attract a new audience from different European countries. Intetics performed the system’s internationalization and website scaling. Owing to flexibility in functionality configuration, which was proposed and implemented by Intetics, the client was able to create a separate version of the project for pupils which was launched in February 2007 and which quickly attained the number of almost three million members.
The solution allows private and commercial website owners to benefit from the popularity of their homepages and start making profit right away without any costs or risks. It provides all the technology needed to create individual branded merchandise, offered through an online shop, which can be easily integrated in any website. Everything is managed online. Users need only an Internet connection, graphic files or logos, and the company will take care of stock management, production, shipping, payment processing as well as customer services. It gives users all functions necessary to operate an online merchandise shop.
Editorial Control System (ECS) is a web-based internal business process application for content and information base management. Intetics localized it, and also performed its internationalization by developing a text extracting tool to separate UI elements (resources) from source code. To increase the speed of finding and extracting “hard-coded” strings from source code, String Extraction Tool was created. After the extraction process, all hard-coded strings are replaced with function calls to the Resource Manager module that returns strings for the current locale.
This is a comprehensive presentation Web site with a variety of multimedia content about the company and Brava System. B2B and B2C components provide a complete framework and automate a number of operations for doctors, patients, and Brava staff. A server-side application is used to handle connections and data transfer, store data in the central database, and generate reports. Client Private Area allows clients to view their progress data, statistical charts, and reports for a specified period of time.
Driver logbook application is an advanced solution that makes professional fleet management, monitoring, and reporting possible. It supports ten languages and provides the following functionality: fast and efficient data retrieval / synchronization; hierarchical menu management and effective navigation; XLS / PDF report generation; email sending; role based administration control and security; high performance and load ability; debugging mechanisms with flexible trace level settings.
The client needed a Web-based recruitment solution that would enable the users to manage and process information related to vacancies, candidates, skills, and recruiters. The delivered recruitment portal offers the following functionality:
User authentication and role-based authorization;
Candidate management pool;
Job requisition management pool;
Candidate processing for a selected job requisition;
Processing candidates through the hiring workflow based on a candidate / job requisition association;
Managing recruiters and clients related data;
Managing the skill tree of the system;
Managing the lookup data of the system.
The users of the system are identified and assigned rights to according to their roles of a Manager or Recruiter. The application architecture: MS SQL Server database; data abstraction layer; business logic layer; Web site based on the business layer; external interface for third-party consumers / applications using HTTP and SOAP protocols.
The Call Center system was developed for a telephone service dealer company that major German telephone service providers supply with the information on their customers. The dealer company offers them services in extending their contracts. We have built a comprehensive intranet system for importing, validating, storing, and issuing the information on the old, current, and new contracts signed by the customers of telephone service providers, as well as for processing the information that is necessary for negotiating and preparing new contracts. The built-in contract generating mechanism is easy-to use, and it allows an agent to prepare and print out a contract in no time. After a contract is signed, all the related information is added to the Call Center database and also transferred to the proper telephone service provider. After Call Center was basically deployed, an additional task appeared: the dealer company decided to implement a multilevel marketing system for attracting new customers. A new feature added to the system lets agents enter and process information on the potential customers and calculate the award fees.
SupplementSpot online store is a part of the Yahoo! Store system for managing orders and inventory, processing transactions, and promoting business. Intetics team re-designed and perfected the company’s online store, streamlined the purchasing process by customizing a number of Yahoo! Store system modules, integrated a Wellness Test to help the client’s customers uncover their potential health problems, developed a new Web site targeted at European customers, built a prescription drugs service Web site and weight management online store.
A major manufacturer of optical lenses wanted to enhance and modernize their ordering system and strengthen their existing distributor network. Their distribution network consisted of opticians, who ordered custom lenses depending on their patient needs. The new system, called the Lens Configuration System, served as a more convenient and flexible tool for opticians to place their order. It allowed opticians to enter lens parameters directly into the system, which would be automatically submitted to the manufacturer. It also included a number of other innovative features, such as marketing solutions for opticians, CRM integration, and delivery tracking.
The system developed by Intetics reduced the order error rate by 75%, reduced the time needed to process an order by 30%, and decreased the time needed to complete the order. The improvements served as a major competitive advantage for the manufacturer. Following its implementation, it helped increase the number of orders and expand the manufacturer’s distribution network.
The Client needed to automate a large number of vehicle defect reports created by employees across all their locations. They needed to reduce the amount of paperwork, speed up the defect processing time and improve planning of repairs. Due to working with Intetics, the client received 2 highly specialized mobile apps that enabled them to automate their on-the-go processes. An existing app was customized to exactly match the Client’s needs and was securely integrated with their IT infrastructure.
The Client wanted to create a mobile software application to be used on Windows 8 and Android tablets to better control their existing line of chemical analysis instruments. The existing management system for the instruments has become outdated, as it required a single device to be connected to the instruments to manage the analysis of chemical solutions. The existing system was slow and its low resolution made it unattractive.
Intetics team helped the Client create their new software tablet application that successfully replaced the existing control unit. The application allows easier manipulation of the client’s laboratory equipment. It has an attractive design, remote and multi-user access, automatic scheduling and ability to connect to more than one instrument at a time. Due to the included demo feature, the Client has an opportunity to license the product and allow more users to utilize their software. The modern design of the application created an excellent branding opportunity for the client. Moreover, the application was a stepping stone for upgrading the software of the Client’s other product lines, which will be carried out by their in-house team in the future – using technical knowledge they gained from working with Intetics.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.