The Web development company wanted to expand their offering with a brand new group and enterprise messaging platform for mobile, laptop and desktop devices. They wanted expertise and cost-efficiency, but their internal IT capabilities had to remain focused on their current services. They needed rapidly scalable technical capability and capacity. The company searched for a team of software engineers able to efficiently and quickly take their innovative concept and turn it into a commercially viable product. Intetics provided a team of software engineering experts dedicated to this project. Intetics developers immediately began close cooperation with the client’s designers, and eventually took over the entire technical side of the project. Maintaining open communication with the client’s in-house staff throughout the project, Intetics engineers developed the web and mobile applications and began work on a desktop extension.
The solution is an online career community targeting four groups of potential community members: professionals searching for a job, leaders of career groups or networks in the community willing to leverage their expertise, representatives of companies and recruiting agencies, and coaches willing to promote their coaching practices by providing help to community members. It is a fully customized and user-friendly system which provides comprehensive career management opportunities. Professionals in transition can use it to access vast employment information resources, find and build the right career community groups, personalize job search preferences, etc. Coaches, search firms, and companies can find it useful to showcase their services. Due to flexible architecture, the system functionality can be easily extended with all necessary features.
For 12 years IMPAQ had employed a nearshore outsourcing model, using resources from Eastern Europe to support their in-country teams in Western Europe. Over the past three years some of the nearshore regions had matured economically which caused significant increases in costs. In 2005 IMPAQ planned to broaden their Marketing Technology Services and started to assess new Eastern Europe regions and possible partners. Intetics went through a competitive bid process and was chosen on the basis of both price and quality.
A Canadian lottery operator relies strongly on their retail network for sales of lottery tickets. The operator must monitor how intermediaries carry the product; they are required by law to regularly inspect licensed vendors to ensure adherence to regulatory and policy requirements.
The lottery service provider chose Intetics, because of its successful track record of developing custom software solutions and experience developing inspection applications. Intetics first collected the client’s requirements and built a prototype. Based on the feedback, a plan was formulated and Intetics put together a team of software engineers. Using SCRUM methodology throughout
development, Intetics built a desktop and a mobile application.
The project involves entry and processing of auto-related data which is then used as content for the client’s online information systems (Electronic Information Guides). We have designed a set of tools that extract information from various text and graphic sources and bring it to a unified format in the database. The information is presented in the way allowing its further transformation into the format displayed to end-users. Intetics’ implementations allow us to process vast amounts of information in short spaces of time while avoiding human-factor errors due to process automation. This is a technology-intensive back-end project which helps to optimize the production cycle of the client’s company.
A packaged web-based application was bought by the Client’s company to track performance in their insurance business, but it lacked the required functionality and flexibility in data analysis and reporting. Intetics designed a flexible reporting framework and integrated it into the system. Based on it, custom reports were created for various business scenarios. Most of them have enhanced filtering features, functionality for exporting to different formats like Excel/PDF/HTML/etc., and impressive UI design.
The solution enables retailers and dealers to deliver a perfect store experience in each store each day. This is done by handling day-to-day controlling and execution routines, define and follow up supplier execution, as well as manage merchandising, marketing campaigns and responsibilities within the chain. Store employees and/or suppliers register deviations from desired performance by means of telephone, PDA, or web PC. The system then generates reports, allowing store managers and chain management to focus on the most important activities required to improve store performance. The system is built on the platform that provides SaaS scalability. Special attention was paid to the User Interface design and development. Considering the great number of potential users who are not computer-literate, we have provided a very intuitive and self-explanatory interface. The whole system workflow is customizable per customer, so the solution is applicable for different industries. Multilanguage support allows targeting several markets. At present, the solution has around 4000 active users.
The SmartTrip™ system enables corporate travel agents and travellers to book flights by indicating search parameters and getting cumulative results from multiple Web sources. Users can reach an external page with selected flights directly from the SmartTrip search results page. The system allows for airport selection: the user types the name of a city, and SmartTrip displays all airports in the area. Flights found by different search engines are arranged in groups to let the user compare prices on the same flight.
The FileMind system allows users to quickly search for multimedia files within the corporate intranet. The server part of the system, using a special scanning application that runs as a service, collects and processes information from the intranet, and then stores in a database the metadata, thumbnails, and full-text data from each multimedia file that was found. The client application connects to the server and displays the multimedia contents as a folder tree with customizable file view panes on the right.
The solution was developed for a call center to facilitate call data collection and analysis. It enables call center operators to capture electronic data for the following call reasons: clinical trial participation, doctor referral, and registering for a medical event. Call data reports can be reviewed both via a browser and via regular email. A permission model provides an adequate access level to call center operators, supervisors and for representatives of external clients.
The client needed a Web-based recruitment solution that would enable the users to manage and process information related to vacancies, candidates, skills, and recruiters. The delivered recruitment portal offers the following functionality:
User authentication and role-based authorization;
Candidate management pool;
Job requisition management pool;
Candidate processing for a selected job requisition;
Processing candidates through the hiring workflow based on a candidate / job requisition association;
Managing recruiters and clients related data;
Managing the skill tree of the system;
Managing the lookup data of the system.
The users of the system are identified and assigned rights to according to their roles of a Manager or Recruiter. The application architecture: MS SQL Server database; data abstraction layer; business logic layer; Web site based on the business layer; external interface for third-party consumers / applications using HTTP and SOAP protocols.
The Client needed to automate a large number of vehicle defect reports created by employees across all their locations. They needed to reduce the amount of paperwork, speed up the defect processing time and improve planning of repairs. Due to working with Intetics, the client received 2 highly specialized mobile apps that enabled them to automate their on-the-go processes. An existing app was customized to exactly match the Client’s needs and was securely integrated with their IT infrastructure.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.