The client has an internal system called GANAG CRM, intended to manage the customer database, hotels, business partners, and hardware equipment, monitor the status of the hardware availability and operability, track the service usage, generate bills, and invoice customers. They decided to transfer the system development and maintenance to Intetics in order to increase its quality and availability, and speed up the development of new functionality answering the changes in business processes and requirements. Intetics suggested and implemented procedures of change request management, bug tracking and project collaboration solutions which allowed better control over the development process and made it possible to satisfy budget tracking requirements.
Desk-Net is a new platform for cross-media newsroom management targeted at medium-size and large publishing houses. It helps to plan appointments, manage stories, co-ordinate staff, control beats, and streamline cross-media workflows. Thus, it makes the whole range of publishing processes less time-consuming and therefore a lot more productive. In the developed system stories and appointments can be easily assigned to employees. Every user has his/her own personal site where his/her assignments can be tracked. A simple and easy-to-use “Notes” function enables managers to inform their staff. Specific days and sections can be selected for targeted communication. Personnel – internal or external – can get access to certain sections only, thus being restricted in viewing information that is not directly related to their work. Automated email notifications are sent out to inform users about new entries or changes in existing ones. Nowadays the service is used by about 8 companies and the number of customers continues to expand.
Silicon Systems is a Wokingham, U.K.-based company delivering leading-edge, highly supported IT solutions. Flowmation, its primary product, combines Digital Asset Management (DAM) and Project Management tools to help advertising, print and publishing firms easily organize their assets into projects that are accessible to both local and remote project participants. Flowmation was initially developed by staff in-house. However, as Silicon’s user base grew, end-user support and customer requests for more functionality increasingly began to absorb more time and effort. The current team could no longer handle the requests, and at the same time it did not seem possible to expand it quickly and at reasonable cost within the UK.
Silicon started to consider the outsourcing option and finally chose Intetics as a technology partner and its Offshore Dedicated Team (ODT) as a cooperation model for distinct advantages it provides: expert management consulting, complete process setting, project and relationship governance on Intetics’ side and full control over the offshore team given to the Client.
Prior to being transferred to the product surface, artworks are printed on a layer and then cut out from it. The two solutions delivered by Intetics improve the printing process to make it fast and efficient. The first one performs accurate auto-nesting of artworks on a layer. It can arrange a set of irregular shaped patterns on a sheet of material with non-overlapping configuration and with minimum cut wastes. The second solution makes it possible to automatically detect artworks that can not be processed, perform complexity measurement to estimate the processing time, and simplify artworks to adapt them to requirements. It has made the processing of images uploaded by the company’s customers about 500 times faster. The increased printing speed and material economy resulted in significant output growth for the business.
Flowmation brings together Digital Asset Management and Project Management Systems to provide a unique and powerful combination of their capabilities. Traditional Digital Asset Management systems work rather like libraries where you can browse, search and retrieve assets. Flowmation extends beyond this, enabling the assets to be organized as projects which can be worked on by both local and remote project members. Project tasks can be automated through workflows that are embedded within the system.
Clipping Pals is a graphic processing service providing handmade clipping paths which help to isolate images from their backgrounds. Users sign in to the automatic order processing system, upload their scans, gifs, jpegs and illustrations and submit an order for removing certain parts of the image data. The material undergoes handmade processing and the necessary parts are isolated from their background.
This is a comprehensive presentation Web site with a variety of multimedia content about the company and Brava System. B2B and B2C components provide a complete framework and automate a number of operations for doctors, patients, and Brava staff. A server-side application is used to handle connections and data transfer, store data in the central database, and generate reports. Client Private Area allows clients to view their progress data, statistical charts, and reports for a specified period of time.
Driver logbook application is an advanced solution that makes professional fleet management, monitoring, and reporting possible. It supports ten languages and provides the following functionality: fast and efficient data retrieval / synchronization; hierarchical menu management and effective navigation; XLS / PDF report generation; email sending; role based administration control and security; high performance and load ability; debugging mechanisms with flexible trace level settings.
The solution is an online wholesale store intended for customers who perform local inventory using the barcode reading technology. The application allows users to replenish supplies manually if they did not have a barcode scanner or in case of hardware failure during the automatic upload process. The application offers a shopping cart and enables users to create an individual shopping list for each shelf location within their facilities.
A major manufacturer of optical lenses wanted to enhance and modernize their ordering system and strengthen their existing distributor network. Their distribution network consisted of opticians, who ordered custom lenses depending on their patient needs. The new system, called the Lens Configuration System, served as a more convenient and flexible tool for opticians to place their order. It allowed opticians to enter lens parameters directly into the system, which would be automatically submitted to the manufacturer. It also included a number of other innovative features, such as marketing solutions for opticians, CRM integration, and delivery tracking.
The system developed by Intetics reduced the order error rate by 75%, reduced the time needed to process an order by 30%, and decreased the time needed to complete the order. The improvements served as a major competitive advantage for the manufacturer. Following its implementation, it helped increase the number of orders and expand the manufacturer’s distribution network.
The Client wanted to create a mobile software application to be used on Windows 8 and Android tablets to better control their existing line of chemical analysis instruments. The existing management system for the instruments has become outdated, as it required a single device to be connected to the instruments to manage the analysis of chemical solutions. The existing system was slow and its low resolution made it unattractive.
Intetics team helped the Client create their new software tablet application that successfully replaced the existing control unit. The application allows easier manipulation of the client’s laboratory equipment. It has an attractive design, remote and multi-user access, automatic scheduling and ability to connect to more than one instrument at a time. Due to the included demo feature, the Client has an opportunity to license the product and allow more users to utilize their software. The modern design of the application created an excellent branding opportunity for the client. Moreover, the application was a stepping stone for upgrading the software of the Client’s other product lines, which will be carried out by their in-house team in the future – using technical knowledge they gained from working with Intetics.
The Client manufactures analytical instruments that conduct liquids analysis, such as automated liquid level monitoring, automatic warming of samples, and incubation of analytical cuvettes. They needed a software system that would receive information about the status of their hardware devices during the analysis process and send alerts to operators’ mobile devices. They also needed an online dashboard allowing operators to login and monitor different parameters of the system (like temperature or pressure) in real time.
As a result of working with Intetics, the Client received a new software application that enabled operators to monitor lengthy operations remotely. This increased operator’s efficiency and shortened equipment idle time. The application included an attractive design, secure multi-user access, and graphical representation of the monitored data. The application became a significant part of the Client’s offering and added value to the customers purchasing Client’s hardware. The architecture of the solution allowed the Client to offer both on-premise and cloud-based setup of the system to meet the requirements of most customers.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.