The client has an internal system called GANAG CRM, intended to manage the customer database, hotels, business partners, and hardware equipment, monitor the status of the hardware availability and operability, track the service usage, generate bills, and invoice customers. They decided to transfer the system development and maintenance to Intetics in order to increase its quality and availability, and speed up the development of new functionality answering the changes in business processes and requirements. Intetics suggested and implemented procedures of change request management, bug tracking and project collaboration solutions which allowed better control over the development process and made it possible to satisfy budget tracking requirements.
Intetics conducts continuos support of operational database (ODB) that manages the customer loyalty program of world’s largest furniture retailer. The ODB system also synchronizes data with the retailer’s central IT and Marketing databases on daily and weekly basis.
The system Intetics supports consists of several major components:
Furniture retailer’s custom coworker web application, designed for managing customer profile data. This application is used to issue new and replace lost loyalty cards and schedule Business Process Jobs.
Business Process Jobs that serve various marketing purposes. This includes several customer data reports, unsubscribe e-mail services using country-specific providers, registration statistics, and customer Card & Welcome Pack supply.
Data providers that are supplied by a marketing partner. This includes Kiosk solutions and web applications (depends on the country). ODB is developed and supported by Intetics team using proved & reliable open source technologies. Intetics now successfully provides services to the markets of 8 countries managing more than 5 million customer records. In short- and middle-term perspective the system will be expanded to more countries in which the retailer runs their business.
For 12 years IMPAQ had employed a nearshore outsourcing model, using resources from Eastern Europe to support their in-country teams in Western Europe. Over the past three years some of the nearshore regions had matured economically which caused significant increases in costs. In 2005 IMPAQ planned to broaden their Marketing Technology Services and started to assess new Eastern Europe regions and possible partners. Intetics went through a competitive bid process and was chosen on the basis of both price and quality.
The project involves entry and processing of auto-related data which is then used as content for the client’s online information systems (Electronic Information Guides). We have designed a set of tools that extract information from various text and graphic sources and bring it to a unified format in the database. The information is presented in the way allowing its further transformation into the format displayed to end-users. Intetics’ implementations allow us to process vast amounts of information in short spaces of time while avoiding human-factor errors due to process automation. This is a technology-intensive back-end project which helps to optimize the production cycle of the client’s company.
Clipping Pals is a graphic processing service providing handmade clipping paths which help to isolate images from their backgrounds. Users sign in to the automatic order processing system, upload their scans, gifs, jpegs and illustrations and submit an order for removing certain parts of the image data. The material undergoes handmade processing and the necessary parts are isolated from their background.
The solution is an online wholesale store intended for customers who perform local inventory using the barcode reading technology. The application allows users to replenish supplies manually if they did not have a barcode scanner or in case of hardware failure during the automatic upload process. The application offers a shopping cart and enables users to create an individual shopping list for each shelf location within their facilities.
The Call Center system was developed for a telephone service dealer company that major German telephone service providers supply with the information on their customers. The dealer company offers them services in extending their contracts. We have built a comprehensive intranet system for importing, validating, storing, and issuing the information on the old, current, and new contracts signed by the customers of telephone service providers, as well as for processing the information that is necessary for negotiating and preparing new contracts. The built-in contract generating mechanism is easy-to use, and it allows an agent to prepare and print out a contract in no time. After a contract is signed, all the related information is added to the Call Center database and also transferred to the proper telephone service provider. After Call Center was basically deployed, an additional task appeared: the dealer company decided to implement a multilevel marketing system for attracting new customers. A new feature added to the system lets agents enter and process information on the potential customers and calculate the award fees.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.