Intetics conducts continuos support of operational database (ODB) that manages the customer loyalty program of world’s largest furniture retailer. The ODB system also synchronizes data with the retailer’s central IT and Marketing databases on daily and weekly basis.
The system Intetics supports consists of several major components:
Furniture retailer’s custom coworker web application, designed for managing customer profile data. This application is used to issue new and replace lost loyalty cards and schedule Business Process Jobs.
Business Process Jobs that serve various marketing purposes. This includes several customer data reports, unsubscribe e-mail services using country-specific providers, registration statistics, and customer Card & Welcome Pack supply.
Data providers that are supplied by a marketing partner. This includes Kiosk solutions and web applications (depends on the country). ODB is developed and supported by Intetics team using proved & reliable open source technologies. Intetics now successfully provides services to the markets of 8 countries managing more than 5 million customer records. In short- and middle-term perspective the system will be expanded to more countries in which the retailer runs their business.
The solution enables retailers and dealers to deliver a perfect store experience in each store each day. This is done by handling day-to-day controlling and execution routines, define and follow up supplier execution, as well as manage merchandising, marketing campaigns and responsibilities within the chain. Store employees and/or suppliers register deviations from desired performance by means of telephone, PDA, or web PC. The system then generates reports, allowing store managers and chain management to focus on the most important activities required to improve store performance. The system is built on the platform that provides SaaS scalability. Special attention was paid to the User Interface design and development. Considering the great number of potential users who are not computer-literate, we have provided a very intuitive and self-explanatory interface. The whole system workflow is customizable per customer, so the solution is applicable for different industries. Multilanguage support allows targeting several markets. At present, the solution has around 4000 active users.
The solution an inventory management system that allows the company’s sales representatives and clients to use PDA devices with barcode capability for collecting information and handling the ordering/re-ordering process with maximum speed, accuracy, and efficiency. The core business logic of the system consists of the following components: Supply Company, Customer, Shelf, and Box (Material, Product). The overall functionality is integrated around these subsystems.
The solution is an online wholesale store intended for customers who perform local inventory using the barcode reading technology. The application allows users to replenish supplies manually if they did not have a barcode scanner or in case of hardware failure during the automatic upload process. The application offers a shopping cart and enables users to create an individual shopping list for each shelf location within their facilities.
A major manufacturer of optical lenses wanted to enhance and modernize their ordering system and strengthen their existing distributor network. Their distribution network consisted of opticians, who ordered custom lenses depending on their patient needs. The new system, called the Lens Configuration System, served as a more convenient and flexible tool for opticians to place their order. It allowed opticians to enter lens parameters directly into the system, which would be automatically submitted to the manufacturer. It also included a number of other innovative features, such as marketing solutions for opticians, CRM integration, and delivery tracking.
The system developed by Intetics reduced the order error rate by 75%, reduced the time needed to process an order by 30%, and decreased the time needed to complete the order. The improvements served as a major competitive advantage for the manufacturer. Following its implementation, it helped increase the number of orders and expand the manufacturer’s distribution network.
The project objective was to create automated Laboratory Information Management System (LIMS) for simplifying work with wide amount of requests for medical testing.
After project completion testing facility received a complete functional LIMS System that matched processes within a short period of time.The system allowed collecting more accurate data by removing transcription errors and the need to use multiple spreadsheets, maintain electronic records to good practice (GxP) standards and bring about great time savings by increasing the efficiency of reporting and reducing the amount of quality control (QC) checking required on data.
The Client noted data access improvements for external customer queries, simplification and automation of invoicing, productivity improvements, such as using barcoding for sample tracking, the
automation of calculations and control of associated results. Additional benefits include more accurate planning and scheduling, eliminating manual transcription and duplication of data and simplifying access to laboratory data.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.