Silicon Systems is a Wokingham, U.K.-based company delivering leading-edge, highly supported IT solutions. Flowmation, its primary product, combines Digital Asset Management (DAM) and Project Management tools to help advertising, print and publishing firms easily organize their assets into projects that are accessible to both local and remote project participants. Flowmation was initially developed by staff in-house. However, as Silicon’s user base grew, end-user support and customer requests for more functionality increasingly began to absorb more time and effort. The current team could no longer handle the requests, and at the same time it did not seem possible to expand it quickly and at reasonable cost within the UK.
Silicon started to consider the outsourcing option and finally chose Intetics as a technology partner and its Offshore Dedicated Team (ODT) as a cooperation model for distinct advantages it provides: expert management consulting, complete process setting, project and relationship governance on Intetics’ side and full control over the offshore team given to the Client.