The client has an internal system called GANAG CRM, intended to manage the customer database, hotels, business partners, and hardware equipment, monitor the status of the hardware availability and operability, track the service usage, generate bills, and invoice customers. They decided to transfer the system development and maintenance to Intetics in order to increase its quality and availability, and speed up the development of new functionality answering the changes in business processes and requirements. Intetics suggested and implemented procedures of change request management, bug tracking and project collaboration solutions which allowed better control over the development process and made it possible to satisfy budget tracking requirements.
The SmartTrip™ system enables corporate travel agents and travellers to book flights by indicating search parameters and getting cumulative results from multiple Web sources. Users can reach an external page with selected flights directly from the SmartTrip search results page. The system allows for airport selection: the user types the name of a city, and SmartTrip displays all airports in the area. Flights found by different search engines are arranged in groups to let the user compare prices on the same flight.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.