This is a comprehensive presentation Web site with a variety of multimedia content about the company and Brava System. B2B and B2C components provide a complete framework and automate a number of operations for doctors, patients, and Brava staff. A server-side application is used to handle connections and data transfer, store data in the central database, and generate reports. Client Private Area allows clients to view their progress data, statistical charts, and reports for a specified period of time.
The solution was developed for a call center to facilitate call data collection and analysis. It enables call center operators to capture electronic data for the following call reasons: clinical trial participation, doctor referral, and registering for a medical event. Call data reports can be reviewed both via a browser and via regular email. A permission model provides an adequate access level to call center operators, supervisors and for representatives of external clients.
SupplementSpot online store is a part of the Yahoo! Store system for managing orders and inventory, processing transactions, and promoting business. Intetics team re-designed and perfected the company’s online store, streamlined the purchasing process by customizing a number of Yahoo! Store system modules, integrated a Wellness Test to help the client’s customers uncover their potential health problems, developed a new Web site targeted at European customers, built a prescription drugs service Web site and weight management online store.
A major manufacturer of optical lenses wanted to enhance and modernize their ordering system and strengthen their existing distributor network. Their distribution network consisted of opticians, who ordered custom lenses depending on their patient needs. The new system, called the Lens Configuration System, served as a more convenient and flexible tool for opticians to place their order. It allowed opticians to enter lens parameters directly into the system, which would be automatically submitted to the manufacturer. It also included a number of other innovative features, such as marketing solutions for opticians, CRM integration, and delivery tracking.
The system developed by Intetics reduced the order error rate by 75%, reduced the time needed to process an order by 30%, and decreased the time needed to complete the order. The improvements served as a major competitive advantage for the manufacturer. Following its implementation, it helped increase the number of orders and expand the manufacturer’s distribution network.
The project objective was to create automated Laboratory Information Management System (LIMS) for simplifying work with wide amount of requests for medical testing.
After project completion testing facility received a complete functional LIMS System that matched processes within a short period of time.The system allowed collecting more accurate data by removing transcription errors and the need to use multiple spreadsheets, maintain electronic records to good practice (GxP) standards and bring about great time savings by increasing the efficiency of reporting and reducing the amount of quality control (QC) checking required on data.
The Client noted data access improvements for external customer queries, simplification and automation of invoicing, productivity improvements, such as using barcoding for sample tracking, the
automation of calculations and control of associated results. Additional benefits include more accurate planning and scheduling, eliminating manual transcription and duplication of data and simplifying access to laboratory data.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.