The client expected the tool that would provide consultants with information quickly without time-consuming searches and long lasting training. With InTutor the client managed to increase customer satisfaction rate by 15%. Along with that the time previously spent for employee education reduced by 60%, while the percentage of the customer turnover decreased by 1.3%. InTutor has become the tool that timely provides consultants with the information despite the system changes and additions to the main information source, thus supporting information the needs of the consultants.
A packaged web-based application was bought by the Client’s company to track performance in their insurance business, but it lacked the required functionality and flexibility in data analysis and reporting. Intetics designed a flexible reporting framework and integrated it into the system. Based on it, custom reports were created for various business scenarios. Most of them have enhanced filtering features, functionality for exporting to different formats like Excel/PDF/HTML/etc., and impressive UI design.
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"High employee productivity" is the magic word combination that every manager dreams of adding to a report. Still, stepping on the way to improvement, we all face obstacles and barriers.
On March 15th GSA UK announced the shortlist for its annual Professional Awards. Two Intetics teams were shortlisted for the Excellence in BPO and Best Nearshore Team.