Solution for Newsroom Management

Xalmiento web-services, Germany

Solution is a new platform for cross-media newsroom management targeted at medium-size and large publishing houses. It helps to plan appointments, manage stories, co-ordinate staff, control beats, and streamline cross-media workflows. Thus, it makes the whole range of publishing processes less time-consuming and therefore a lot more productive. In the developed system stories and appointments can be easily assigned to employees. Every user has his/her own personal site where his/her assignments can be tracked. A simple and easy-to-use “Notes” function enables managers to inform their staff. Specific days and sections can be selected for targeted communication. Personnel – internal or external – can get access to certain sections only, thus being restricted in viewing information that is not directly related to their work. Automated email notifications are sent out to inform users about new entries or changes in existing ones.  Nowadays the service is used by about 8 companies and the number of customers continues to expand.

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Call Centre System

Meyne GmbH, Germany

The Call Center system was developed for a telephone service dealer company that major German telephone service providers supply with the information on their customers. The dealer company offers them services in extending their contracts. We have built a comprehensive intranet system for importing, validating, storing, and issuing the information on the old, current, and new contracts signed by the customers of telephone service providers, as well as for processing the information that is necessary for negotiating and preparing new contracts. The built-in contract generating mechanism is easy-to use, and it allows an agent to prepare and print out a contract in no time. After a contract is signed, all the related information is added to the Call Center database and also transferred to the proper telephone service provider. After Call Center was basically deployed, an additional task appeared: the dealer company decided to implement a multilevel marketing system for attracting new customers. A new feature added to the system lets agents enter and process information on the potential customers and calculate the award fees.

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Recruitment Portal

Dunn Solutions Group, USA

The client needed a Web-based recruitment solution that would enable the users to manage and process information related to vacancies, candidates, skills, and recruiters. The delivered recruitment portal offers the following functionality:

• User authentication and role-based authorization;
• Candidate management pool;
• Job requisition management pool;
• Candidate processing for a selected job requisition;
• Processing candidates through the hiring workflow based on a candidate / job requisition association;
• Managing recruiters and clients related data;
• Managing the skill tree of the system;
• Managing the lookup data of the system.

The users of the system are identified and assigned rights to according to their roles of a Manager or Recruiter. The application architecture: MS SQL Server database; data abstraction layer; business logic layer; Web site based on the business layer; external interface for third-party consumers / applications using HTTP and SOAP protocols.

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Business processes automation for a healthcare call center

Binary Parcels Inc., USA

The solution was developed for a call center to facilitate call data collection and analysis. It enables call center operators to capture electronic data for the following call reasons: clinical trial participation, doctor referral, and registering for a medical event. Call data reports can be reviewed both via a browser and via regular email. A permission model provides an adequate access level to call center operators, supervisors and for representatives of external clients.

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Electronic Driver Logbook System

ENAiKOON, Germany

Driver logbook application is an advanced solution that makes professional fleet management, monitoring, and reporting possible. It supports ten languages and provides the following functionality: fast and efficient data retrieval / synchronization; hierarchical menu management and effective navigation; XLS / PDF report generation; email sending; role based administration control and security; high performance and load ability; debugging mechanisms with flexible trace level settings.

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